NOTICE OF NONDISCRIMINATION
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As a recipient of Federal financial assistance, Edgefield County Hospital (ECH) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religion, disability, age, or sex in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by ECH directly or through a contractor or any other entity with which ECH arranges to carry out its programs and activities.
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Patient Protection and Affordable Care Act, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.
ECH has adopted an internal grievance procedure providing for the prompt and equitable resolution of grievances.
Should a patient and/or companion have a complaint about any aspect of the patient’s hospital care, or contact with any employee, the complaint will be taken to the Director of Patient Care Services for further discussion and ask for assistance in rectifying it. In cases where satisfaction is still not obtained, the Director of Patient Care Services will discuss the matter with the physicians or ECH’s Chief Executive Officer (CEO).
- 1. Patients and/or their companions will be informed as to what actions are being planned/taken on their behalf regarding their grievances within seventy-two (72) hours of the complaint investigation.
- 2. Every effort will be made to deal quickly with complaints and ECH employees will be cordial and helpful in solving problems.
- 3. The presentation of any complaint will in no way serve to compromise a patient’s future access to hospital care.
In case of questions or to file a complaint, please contact:
July Wilkes, RN, Director of Quality Assurance
Edgefield County Hospital
300 Ridge Medical Plaza
Edgefield, SC 29824
Filing a grievance with ECH does not prevent filing with the:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
Toll-Free Hotline: 800.368.1019